Refund policy

Refund Policy

Last updated: September 22, 2026

At GIFTGATHER LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our digital guides are designed to help customers choose thoughtful gifts, improve gift presentation, create personal finishing touches, and assemble coordinated gift baskets.

Because our products are digital and may be delivered electronically once available for purchase, different refund conditions apply compared with physical products.

1. Company Information

GIFTGATHER LLC
EIN: 98-1973441
8206 Louisiana Blvd NE Ste A 9351
Albuquerque, NM 87113
United States

Email: contact@giftgatherl.com
Phone: +1 (505) 665-6372
Website: giftgatherl.com

2. Products Covered

This Refund Policy applies to digital products offered through giftgatherl.com, including:

Gift-selection guides
Gift-wrapping guides
Tags and card-making guides
Gift-presentation guides
Gift-basket guides
Downloadable PDF ebooks
Templates and planning materials where included
Digital collections and bundles
Related educational digital content

No physical gift, wrapping material, stationery, basket, food product, craft supply, or printed book is included unless expressly stated otherwise.

3. Coming Soon and Draft Products

Some products displayed on our website may be marked Coming Soon, Draft, or otherwise unavailable for purchase.

These products are not available for checkout until the finished digital files and delivery systems have been completed and tested.

Customers will not be charged for products that remain unavailable for purchase.

4. Digital Products

Once a product is available for purchase and electronic delivery begins, purchases are generally considered final after the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

5. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

6. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive the purchased digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

7. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected physical materials, gifts, craft supplies, or services that were not included.
You do not personally like the writing style, illustrations, examples, layouts, templates, or recommendations.
A particular gifting or presentation method does not produce the exact result you expected.

Nothing in this section limits mandatory consumer rights.

8. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

9. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

10. How to Request a Refund or Review

Please contact:

contact@giftgatherl.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

11. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

12. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

13. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

14. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

15. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once GIFTGATHER LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

16. Gift Selection Disclaimer

Our guides provide general educational information intended to help customers think more clearly about gift selection and presentation.

Individual preferences and relationships vary.

GIFTGATHER LLC does not guarantee that:

A recipient will like a particular gift.
A gift will create a particular emotional response.
A gift will improve or repair a relationship.
A particular budget will be suitable for every customer.
A particular suggestion will be appropriate for every recipient.

Customers remain responsible for deciding what is suitable for the intended recipient.

17. Wrapping and Craft Materials

Our guides may refer to materials including:

Paper
Ribbon
Fabric
Twine
Tags
Cards
Adhesives
Scissors
Decorative materials
Botanical elements
Other craft supplies

Customers remain responsible for using tools and materials safely and following manufacturer instructions.

18. Gift Baskets and Food Items

Where our guides discuss gift baskets containing food, customers remain responsible for checking:

Allergies
Dietary requirements
Ingredient labels
Expiry dates
Storage requirements
Safe transportation
Suitability for the recipient

Original ingredient and allergen information should be retained where appropriate.

19. Third-Party Products

Our guides may refer generally to gifts, materials, tools, retailers, food products, containers, stationery, websites, or other third-party products or services.

GIFTGATHER LLC does not manufacture or control these third-party products and cannot guarantee their availability, pricing, safety, suitability, quality, or continued production.

20. No Guarantee of Results

Purchasing or using our guides does not guarantee:

A particular recipient reaction.
Professional-quality wrapping.
Identical results to photographs or illustrations.
A particular aesthetic result.
Financial savings.
Improved relationships.
Any particular social or emotional outcome.

Individual results vary.

21. Fraud and Abuse

GIFTGATHER LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.