Shipping policy

Shipping Policy

Last updated: September 22, 2026

At GIFTGATHER LLC, the products offered through giftgatherl.com are digital products.

This Shipping Policy explains how our digital ebooks are delivered and what customers should expect when products become available for purchase.

1. Company Information

GIFTGATHER LLC
EIN: 98-1973441
8206 Louisiana Blvd NE Ste A 9351
Albuquerque, NM 87113
United States

Email: contact@giftgatherl.com
Phone: +1 (505) 665-6372
Website: giftgatherl.com

2. Digital Products Only

GIFTGATHER LLC provides digital educational products relating to thoughtful gifting and gift presentation, including:

Gift-selection guides
Gift-wrapping guides
Tags and card-making guides
Gift-presentation guides
Gift-basket guides
Downloadable PDF ebooks
Templates and planning resources where included
Digital collections and bundles
Related educational content

All products are digital unless expressly stated otherwise.

No physical gift, paper, ribbon, stationery, basket, craft material, printed book, food item, or other physical product is shipped with the purchase of a digital guide.

3. Coming Soon and Draft Products

Some products displayed on our website may currently be marked Coming Soon, Draft, or otherwise unavailable for purchase.

These products will not be made available for checkout until:

The complete ebook PDF has been finished.
The content has been reviewed and proofread.
The final downloadable file has been tested.
The digital delivery system has been connected and tested.
Checkout and payment functionality are ready.

A product being displayed on the website does not necessarily mean that it is currently available for purchase.

4. No Physical Shipping

Because our products are digital:

No physical package is shipped.
No shipping carrier is used.
No physical tracking number is provided.
No physical shipping fee normally applies.
No postal delivery timeframe applies.
No customs or import delivery process applies to the digital product.

Any reference to “delivery” in relation to our ebooks means electronic delivery of digital content.

5. Digital Delivery

Once a product is available for purchase, the finished ebook will be supplied electronically as a downloadable digital file.

Digital delivery may be provided through one or more of the following:

A download link displayed after checkout.
A download link sent to the customer's email address.
An order-confirmation email.
A secure digital delivery page.
Customer account access where available.
Another electronic delivery method clearly disclosed at checkout.

6. Delivery Time

We will only describe a product as immediately available where the applicable delivery process has been fully tested.

When immediate digital delivery is available, access will normally be provided immediately or shortly after successful payment.

Delivery may occasionally be delayed due to:

Payment verification.
Fraud-prevention checks.
Email delivery delays.
Technical problems.
Website or hosting interruptions.
Digital-delivery service interruptions.
Incorrect customer information.

7. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Customers should verify their email address before completing payment.

8. If You Do Not Receive Your Order

If a purchased digital product is not received as expected, please first:

Check your email inbox.
Check your spam or junk folder.
Check promotions or secondary inbox folders.
Confirm that the email address entered during checkout was correct.
Review the checkout or order-confirmation page for a download link.

If you still cannot access the purchased product, contact:

contact@giftgatherl.com

Please include, where available:

Your full name
The email address used for the purchase
Your order number
The product purchased
The purchase date
A brief description of the issue

9. Response Time

We aim to respond to delivery, access, and customer support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

10. Technical Delivery Problems

If a technical issue prevents you from accessing or downloading a purchased digital product, we may, where appropriate:

Send a new download link.
Resend the purchased ebook.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter will be handled according to our Refund Policy and applicable law.

11. Download Links

Certain products may be delivered through secure download links.

Where applicable:

Download links may expire.
Downloads may be subject to reasonable security restrictions.
The number of downloads may be limited to help prevent unauthorized redistribution.

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

12. File Format and Compatibility

Finished ebooks are intended to be supplied as downloadable PDF files unless otherwise stated on the relevant product page.

Customers are responsible for having:

A compatible phone, tablet, computer, or other device.
A suitable PDF reader or compatible application.
An internet connection for downloading the file.

13. Payment Verification

Digital products may not be released until payment has been successfully authorized or confirmed.

Banks, payment processors, or financial institutions may occasionally delay payment confirmation.

GIFTGATHER LLC is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or other financial institution.

14. Fraud Prevention

Certain orders may be temporarily reviewed for legitimate security or fraud-prevention purposes.

Delivery may be delayed where there is a reasonable concern involving:

Unauthorized payment.
Suspected fraud.
Incorrect billing information.
Unusual transaction activity.
Payment verification.

Once the transaction has been verified, access may be provided where appropriate.

15. International Digital Delivery

Our digital products may be available to customers in multiple locations, subject to applicable restrictions.

Because the products are delivered electronically, traditional international shipping charges do not apply.

16. Customs and Import Charges

Because our products are digital, there are generally no:

Physical customs charges.
Physical import duties.
Courier fees.
Postal fees.
International physical shipping costs.

Any taxes applicable to the digital purchase may be calculated separately where required.

17. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact:

contact@giftgatherl.com

We will normally provide access to the correct product after verifying the order.

Where appropriate, the issue may also be handled according to our Refund Policy.

18. Unauthorized Sharing

Digital products and download links are intended for the customer who completed the purchase.

Customers may not:

Share download links publicly.
Redistribute purchased files.
Resell our digital ebooks.
Upload our products to file-sharing websites.
Publicly share the files.
Provide unauthorized copies to third parties.

Customers may print pages for their own personal use where the applicable file permits it.

Use of our products is also governed by our Terms of Service.

19. Future Physical Products

This Shipping Policy currently applies to digital products.

If GIFTGATHER LLC begins selling physical products in the future, separate shipping terms, costs, delivery times, tracking information, and return conditions may apply.

Relevant information will be displayed before purchase.